Reinstall The Prime Video App
If Prime Video keeps stopping on your Samsung phone, for instance, you can try to reinstall the Prime Video app from the Play Store. Doing so will fix any software bug affecting the functionality of the app and reset it. Meanwhile, you’ll need to sign in to your Amazon Prime Video account again once the app is reinstalled.
How to reinstall the Prime Video app on Android:
- Head to the Play Store.
- Search for Amazon Prime Video.
- Kindly wait for a few seconds and tap Install to reinstall it.
How to reinstall the Prime Video app on iOS:
- Find the Amazon Prime Video app on your home screen and long-press it.
- Tap Delete to uninstall it.
- Head over to the App Store to reinstall the app.
How to reinstall the Prime Video app on your TV:
- Visit the Google Play Store.
- Search for Amazon Prime Video and uninstall it.
- Reinstall it again.
Fix Amazon Prime Video On Your TV Or Set
Reinstalling a mobile app is easy enoughâbut what if the app is on your TV or set-top box? Things are a little different, but you should restart the TV whenever error messages appear, or playback is problematic.
Amazon Prime Video apps on TVs and set-top boxes can be reset by clearing the data cache. How you do this will depend on the platform, but you should have the option to access the app settings. Explore the menu or check the device manual for help with this.
Eventually, you should find the options to Clear data and Clear cache. Use these to persuade the app to work. Note that you’ll probably need to sign in to the app again once it restarts.
Delete And Reinstall The Prime App On The TV
Get rid of the Prime TV app and download it again in a few minutes. This process is relatively straightforward, so I wont dive into too many details. If something goes wrong with the app, you can fix it by getting the latest version. Deleting Prime Video and getting it back on your smart TV could be the easiest solution you never tried! Give it a chance and see if it works.
Recommended Reading: What Is The Best Brand Of TV To Get
Is Amazon Prime Video Down
Trying all the fixes above should fix Amazon Prime Video loading or working on your devices. If not, we recommend you check if their server is down.
The most common cause of Prime Video not working are a poor internet connection, hardware or software issues from your device, or when their server is down.
In that case, you need to check if Amazon Prime Video servers are active. You can use a service like down detector to check if Prime Video is up and running or down. Just follow the b steps below.
- Search for Amazon Prime Video Down detector
- You should see the direct down detector link to check Prime Videos status at the top of the search result.
If you find out that Prime Video is down, well, all you can do is wait till Amazon fixes it. In the meantime, you can try other streaming services or do other things while Amazon Prime patches the loopholes in their system.
Get Amazon Prime Video Working Again
In this article, we’ve looked at various reasons why Amazon Prime Video has stopped working. To ensure the best performance, be sure to keep the app updated and subscribe to a fast broadband package. You should also position your streaming device close to your router.
Hopefully, Amazon Prime Video is back to full functionality, so you can explore all of its content and great featuresâlike the ability to download its videos to watch offline.
Don’t Miss: How To Buy Apple TV
Connect To A Different Internet Source
Are you using a mobile hot spot or similar shaky WiFi as your internet source? Extend buffering times and long-lasting loading screens are bound to be an issue. Even if your internet is as fast and reliable as it gets, its worth switching to another WiFi source to see if the problem is fixed.
Most of the fixes throughout this post dont require you to switch your internet. In fact, you can skip this step entirely. That being said, Id feel like I didnt supply all of the possible solutions if I didnt list it. If you already tried this or you dont think itd work, the next section might provide more helpful advice.
How To Fix A Cdn Error On Amazon Prime Video Apps
Typically found on the Fire Stick and Fire TV, this error is related to problems accessing Amazon’s streaming servers.
To fix it, reboot the device using the remote. Simply hold the Select and Play buttons for a few seconds to prompt the device to restart. Again, you should also restart your router if the problem persists.
These are some of , but the good news is that you can fix most of them yourself.
Recommended Reading: What Is On Antenna TV Tonight
How To Access The Amazon Prime Video App And Register Your Device
Click the button, then follow the onscreen instructions.
Note: If the registration code box does not appear or not found in Amazon web site, go to to register.
How To Fix Amazon Prime Video Server Issues
General server issues can cause problems with Amazon Prime Video from time to time.
Usually, these don’t last too long, but such an incident can wipe out that evening of binge-watching you had planned. To check if your Amazon Prime Video problem is caused by Amazon servers, you can try the following:
- Log onto Amazon Prime Video on a different device: if Amazon Prime Video is down on that device too, the issue probably exists on Amazon’s end.
- Use a service such as Is It Down Right Now? to check if Amazon is offline or experiencing problems.
You May Like: How To Check TV Resolution
Follow These Simple Steps To Sign In To Your Amazon Prime Account Through Your Smart TV
The citizens of India are currently in a country-wide coronavirus lockdown. And during this lockdown, most of us are binge-watching shows and movies on different entertainment platforms like Amazon Prime, Netflix, Hotstar etc. As we all are living in the digital era, many of us have a smart TV, and we all love to binge-watch our favourite show or movie on a big screen. Amazon Prime contains a number of amazing shows and movies, which you can watch all day long, however, the process to sign in through your smart TV is a little tricky process. But dont worry, we are here to help you.
Follow these simple steps to sign in to your amazon prime account through your smart TV:
First of all, switch on your Smart TV. Now, on the homepage, go to your Amazon Prime App, or, if you dont have it then download it from your app store or play store. Now, open the app and go to the sign-in option. You will receive a code, visit the website mentioned with the code on your smartphone or laptop. Now, type in the code and click on the enter option. You will receive a notification on your TV. Enjoy binge-watching your favourite shows.
Step 1: Switch on your Smart TV
Step 2: On your homepage, go to the Amazon Prime TV app.
Step 3: If you dont have it, go to the play store or the App store and download the app
Step 4: Open the Amazon Prime app
Step 5: Go to the Sign-in option
Step 6: Now, you will receive a code on your Smart TV
Step 8: Type in the code
Ensure Your Browser Or App Is Up
Another reason that might cause Prime Video not to work on your device is an outdated browser or app. If you’re trying to watch Amazon Prime on your PC, ensure your browser is up-to-date. If you’re trying to stream from your mobile phone or TV, ensure you’re using the latest version of the Prime Video app.
You can check for the latest update in the browser setting, or the App Store on your phone, and TV. Install any available updates and restart your device. If the Amazon Prime Video is still not working, try the next step below.
You May Like: How To Cast Oculus To TV
Start Browsing Prime Video
While the content library is more limited than the US, Prime Video does offer a fun mix of TV shows and movies with original productions like The Marvelous Mrs. Maisel, Jack Ryan,The Boys and The Wheel of Time definitely worth a binge. The platform also enables you to download titles to watch offline, so you can enjoy shows and movies on mobile devices while on the go.
Use Your Amazon Prime Video On A New Device
The best way to know if your smart TV is at fault is to try using your Prime Video account on another device. Once I checked this suggestion from Easy Fix Pro, I knew my TV was the problem. I was able to stream videos on my laptop and smartphone, but my TV kept sending me to those dreaded endless loading screens with the blue circle. Sometimes, it wouldnt even load the app.
If you can use Amazon Prime Video on another device aside from your TV, I recommend using the hard reset or cache clear suggestions from earlier on the page. Theyre the most common solutions, but you could also try the next one.
Recommended Reading: How To Cast Facetime To TV
How Do I Cast Prime Video To My TV
Cast Prime Video to your device using the following steps.
To cast to Chromecast / Android TV:
To cast to Fire TV:
To Cast To Other Devices:
- For any other device, make sure you have launched the latest version Prime Video app on the device you want to cast from. Then follow the steps outlined under Fire TV. If you still cant cast, then we currently dont support casting to your device.
How Do I Register My Prime Video On My TV
How to register Amazon Prime Video service to your Android TV.
- Using the remote supplied with the Internet device, press the Home button.
- Select Amazon Video icon located under Featured apps.
- From the Amazon Video app, select Register on the Amazon website.
- Sign-in with an active e-mail address and password or click Create your Amazon account.
Read Also: How To Connect Mac To TV
How To Watch Amazon Prime Video Offline
Like most streaming services, Amazon offers the ability to download certain content. That is especially helpful if youre on the go away from home and run into WiFi dead zones for example, when youre on the bus or a plane, which is the perfect time to be watching your favorite series on your laptop.
You have to be a paying member with a subscription to Prime Video content, though. Household members, or users with whom youve shared your Amazon Prime benefits, cant download video. Read Amazons support page for more on that.
Youll see a download option associated with eligible content, as long as youre using a compatible device: with a Fire tablet or with the Amazon Prime Video app for iOS or Android. You can choose to download videos or TV shows at different quality settings best, better and good depending on your storage situation.
Afterward, the downloaded content should show up in your library. You will have a limited time to watch it, though.
Set Up Amazon Prime Video
To take full advantage of Prime Video, take the time to set up the app on your devices. Here’s how:
To get Prime Video from your PC or Mac, simply access the Prime Video website. Supported browsers include Chrome, Firefox, Internet Explorer, Microsoft Edge, Safari and Opera.
Prime Video is compatible with Android and iOS devices. Head to the App Store or Google Play, install the app to your device, log in with your credentials and you’re good to go. You need to run Android OS 4.0 or higher, or own an iPhone/iPad/iPod touch device running iOS 8.0 or higher.
To watch Prime Video on your Fire TV Stick Basic Edition, register your device using the account information associated with your Prime membership. To change your Fire TV registration settings, select Settings from the Fire TV menu and go to My Account. If your device is not registered, a Register option displays on this screen. Select Register and enter your Amazon account information. Then, open the Prime Video app from the Home screen.
On selected smart TVs, get the Prime Video app from the app store. After the app downloads, sign in to connect your account to the app.
On selected blu-ray players, open your device’s app store to download and install the Prime Video app. Then, sign in with your credentials.
Download the Prime Video app from the Apps section of your Telstra TV, sign in and start streaming.
You May Like: How To Get Vpn On Apple TV
Can You Have Multiple Accounts On Amazon Prime Video
Two adults can share an Amazon Instant Video account. This is how. If you pay for Amazon Prime, you get a whole host of benefits including free delivery, Amazon Prime Instant Video, Kindle Owners Lending Library and Prime Early Access. Here is how you can add Amazon Prime Instant Video for multiple users.
How To Find Prime Video Content
Prime Video content is available by searching the BlueCurve TV library, or launching the Prime Video app. You can find your favourite shows by name, or go to the Prime Video app to browse.
With the BlueCurve TV voice remote, say something like
- “The Marvelous Mrs. Maisel”
Launch Prime Video from the BlueCurve TV apps menu
Once you’re in the Prime Video app, everything labeled Included with Prime is available with your Amazon Prime membership. Other content may require an additional subscription. Read the Prime Video Channels section below to learn more.
Don’t Miss: How To Use Chromecast On TV
Log Into Prime Video And Start Watching
Dealing With Mobile Amazon Prime Video Issues
Are you running Amazon Prime Video on your mobile? Dedicated apps are available for Android and iOS meanwhile, Prime Video is built-in on tablet devices .
Whichever option you’re using, you’ll find that the apps update automatically. Usually, this will keep bugs and errors at bay, but you may need to take matters into your own hands.
Recommended Reading: How To Pair iPhone To Samsung TV
How To Watch Amazon Prime Video On Your TV
Amazon Video apps are available for many Smart TVs from multiple manufacturers. These include, but are not exclusive to, TVs from LG, Panasonic, Samsung and Sony. You just need to download the app onto your set, open it, enter your Amazon account details and away you go.
Many TVs are also able to playback 4K HDR content too, with some supporting Dolby Atmos. You can find compatible models here.
Confirm If Your Amazon Prime Video Account Is Active
Next, you need to ensure your Amazon Prime Video account is active. As you probably know, all the videos on Amazon Prime are not free. So, you won’t be able to watch some videos if your subscription has expired. Either you have a monthly or annual subscription, you still need to confirm your account status.
To confirm your Prime Video account status, follow these steps:
- Visit Your Account page on Amazon.
- Head to your Prime Video Settings
- From there, you can manage your account settings and subscription status.
In case your subscription has expired, kindly re-subscribe to continue to enjoy your Prime Videos.
More so, ensure you’re not using your Amazon Prime Video account on multiple devices. You can only use the same account on two devices. If you’ve connected it to more than two devices, kindly sign out on the other devices.
Recommended Reading: What To Do When Your Roku TV Screen Is Black