Why Is My Roku TV Not Connecting To The Internet

Issue With Xfinity Wifi Connection

Issue with Xfinity WiFi connection

If you are an Xfinity customer and are having problems connecting to WiFi with your TCL Roku TV, there are a few things you can try before calling your Internet Service Provider .The first is to restart your WiFi router and then restart your TV by going to Home > Settings > System > Power > System restart > Restart and select OK on your remote.

If your unable to see any wireless networks ensure that your TV has a MAC address by going to Home > Settings > System > About and look next to Wireless MAC Address. If the TV displays a MAC address of 00:00:00:00:00:00, please contact our customer support team at 877-300-8837. Your TV may require service if this is the case.If your are still having difficulties connecting to your router please reach out to your ISP and have them set the WiFi channel to Channel 11.If after your ISP has done this, youre still having issues, please contact our customer support team at 877-300-8837.

Was this article helpful?

Roku TV Keeps Disconnecting From Internet/roku Keeps Losing Internet

One thing that can happen is youre watching a show on your Roku TV, and then the show suddenly stops because its buffering. And it can be stuck buffering until the internet connection comes back on. Heres how to fix this issue.

On the whole it means that your Wi-Fi modem is faulty. But, a first step is to restart both your Roku and your Wi-Fi modem. When a Wi-Fi modem is about to die the internet connection will drop off regularly. But, youll want to verify the issue by checking another device.

To get to the bottom of whether its your modem or the Roku causing the connection to drop off, you should connect your smartphone, tablet, or laptop to the Wi-Fi. And see if you can access different websites and stream videos.

When you can access the internet just fine, and its play videos without any problems but your Roku is disconnected from the internet, it means that theres an issue with your Roku.

There are different error codes that will be displayed at the bottom or the box that comes up to tell you theres an error. And each error code tells you exactly whats wrong. Roku provides a list of each of the error codes and what they mean.

How To Contact Roku For Troubleshooting

If youve tried all of the troubleshooting tips in this guide but youre still experiencing the same issue, you can contact Roku support for help. Well quickly show you how to do that.

Read Also: How To Get Cbs All Access On Lg Smart TV

Roku Wifi Issues Make It Hard To Enjoy Netflix Or Amazon Videos

You may have Roku WiFi issues if the show or movie youre watching stops, usually with a message such as connecting or transferring. You might also see a message that says Roku has lost its WiFi connection.

Rebooting the Roku can temporarily resolve the problem, but it keeps coming back. This might happen even if your Roku says it has a strong signal from your WiFi router.

One commonly suggested fix for Roku WiFi problems is to forget the wireless connection and directly connect a LAN cable from the Roku to your home network. Thats easier said than done for most people!

Maybe your home network equipment lives downstairs and your Roku resides in your bedroom upstairs. You probably dont want to drill a hole in the floor and drop Ethernet cable downstairs, then run the cable across to the network box.

If youre willing to go this route, though, problem solved. If youre like the rest of us and need to figure out how to fix your Roku WiFi problems, keep reading.

Check For Hisense Roku TV Updates

Sometimes there could be a bug or glitch in the software that might be preventing the TV from connecting to the WiFi network. You can download the update on your computer and then install it on your TV. Here is how you download an update to your TV.

You May Like: How To Get TV Channels Without Cable

How To Fix If Roku Not Connecting To Wifi Network

If your Roku streaming device not connecting to the Wi-Fi network for some reason, youre in the right place. Here well share with you the possible steps to fix out the particular issue in easy ways. Roku is one of the most affordable and easy to use media streaming devices that offers thousands of TV channels, online movies, shows, etc for both free & paid. TV users can easily connect the Roku device and start using it along with Roku Remote. However, some of the users may find it difficult to connect online. If youre also one of them, check this guide.

Also Read

Luckily, there are a couple of possible methods to get back your Roku online. The methods are very simple and quick that everyone can perform it very easily. So, whenever your Roku device wont connect online, make sure to check your internet connection at first. So, lets get started.

Also Read

Roku Wifi Not Working

Categories Electronics, Roku TV

A Roku is a fantastic device for watching on demand TV shows, and movies. But, it doesnt work at all when it isnt connected to the internet. Sometimes you can run into problems with the internet connection on your Roku. So, I looked into how to fix it, and heres what I found.

As a general rule, when your Roku isnt connected to the Wi-Fi you should reset your Wi-Fi modem, and your Roku to fix the problem. To do that you should turn both devices off for 1 minute and then turn them back on again.

If it still cant connect youll want to check your Wi-Fi is working by using another device such as your smartphone or a laptop. This will let you know if its a problem with your Roku or a problem with your internet.

There are a few more internet issues that can come up with your Roku, such as not automatically connecting to the Wi-Fi connection. So below, Ill cover all the major issues that can occur with the internet on your Roku and how to fix them.

You May Like: Starz Live Streaming Free

Connect Via The Ethernet Cable

When you have a problem with TCL Roku TV not automatically connecting to Wi-Fi, connect the device to the internet via the Ethernet cable.

This is what you need to do:

• Locate the Ethernet port at the back of your TCL Roku 4K TV.
• Plug in an Ethernet cable coming from your router or modem to the TV.
• Press the Home button on your remote to open the main screen.
• Scroll down and select Settings.
• Press the right arrow button and select Network.
• Press the right arrow button and select Wired .

The device will verify connectivity to your local network and the internet. If you dont have one, consider getting the DbillionDa RJ45 Cat8 ethernet cable which is durable and affordable.

Understand that most Roku TV models scan for wireless networks automatically except for 4K models.

If you are using a 4K TV, it will prompt you to select the method you will be using to connect to the internet during the initial setup.

Fixing Lg TV Not Detecting Any Wifi Connections Issue

Assuming you have made sure your WiFi network is active and accessible by other devices and that your WiFi is enabled on the TV, if your TV is not registering any WiFi networks, the most likely cause is a faulty WiFi module. If your TV is still under warranty, it would be best to get your retailer to handle things. If you dont have a warranty to fall back on, and you are comfortable taking electronics apart, some LG owners have had luck removing the WiFi module and reseating it. Failing that, replacement modules can be found online.

Also Check: Is Tudn On Sling TV

Check Internet Connections Speed And Quality

Though Checking internet connection is not a solution. But it will help you to know that your Wi-Fi or internet connection is good or not for the Roku. Then you can take action about that. Like, the quality of the internet signal and its quality of the speed. If they are not good enough then you can make it better.

• Fast, Turn on your Roku.
• Then go to Home. by pressing the Home key from remote.
• After that, go to option settings.
• Then go to status.
• From status, you can see Youre connected to the internet message.
• You can know that the speed and quality of the internet connection.
• And your task is done here.

Use A 24 Ghz Wireless Connection

Start with renaming your WiFi spot. It is an easy thing to try and it worked for some people with the same LG TV WiFi issue before. To do this, you will need to search for WiFi configuration and name your 2.4 and 5.0 wireless connections differently, then turn on your TV and connect to the 2.4 GHz wireless connection.

Also Check: How To Watch Espn Plus On Lg TV

Tcl Roku TV Disconnects From Wi

You can solve this issue by resetting your Roku TV and setting up your wireless connection again. Follow the steps below:

• Go to Settings.
• Enter the code listed on the screen.
• Select OK.

A factory reset will remove all the configurations you made on your TV settings. That means you will have to go through the setup again, including Wi-Fi.

Follow the second stage of completing your wireless connection setup. Before you begin, ensure you have the correct wireless network name and password. Then:

• Press the Home button on your remote to open the main screen.
• Scroll down and select Settings.
• Press the right arrow button and select Network.
• Press the right arrow button and select Wireless.
• Your TV will start scanning for any available wireless network.
• Scroll down and select your wireless network name from the list.
• Press the OK button.

If you have a password-protected network, use the on-screen keyboard to enter the password. Next, scroll down and highlight Connect, then press the OK button.

Your TV will download software updates automatically. If other devices keep disconnecting too, then you might need a replacement router.

Check Your Rokus Network Access

Its possible that network access to your Roku has been disabled. Heres how to check and correct:

• Press the Home button on your Roku remote.
• Select Settings then System followed by Advanced system settings.
• Select External Control and then Network Access.
• Make sure Default or Permissive is selected.
• Default should work, but if not, try Permissive.

Read Also: Hallmark Live TV

Not Connecting To The Right Network

Akin to the incorrect password dilemma, another common instance that people commonly do is that theyre selecting the right WiFi network.

Even if you have the correct password, if youre choosing or selecting the right network, the password will really be wrong or incorrect.

So, you have to make sure that the network youre connecting to is the correct one.

Still Cant Find Your Device Try Connecting Manually

• Inside the Roku app, at the bottom of the device discovery screen , tap Connect Manually and enter the IP address of your Roku device. You can find the IP address by visiting Settings > Network > About on your Roku device.
• Restart your Roku device and ensure it is connected to the correct wireless network.
• Restart the Roku mobile app.
• On iOS devices with a home button, double click the Home button and then swipe the Roku app to close it. Once its closed, tap on the Roku app icon to launch.
• On iOS devices without a home button, swipe up from the bottom of the screen and slide your thumb or finger to the right in one continuous motion. Swipe through the list of open apps until you find the Roku app and then swipe up on the app to close it. Once its closed, tap on the Roku app icon to relaunch.
• On Android devices, press the Recents button and then swipe the Roku app to close it. Once its closed, tap on the Roku app icon to relaunch

Also Check: Spectrum Watch TV On Computer

Data Overload On Roku Device

Your Roku streaming stick, or any other streaming medium, just like any device, is not perfect.

There are cases and instances where your Roku streamer is overloaded with information.

You might have been using it for too long, you could have saved or downloaded a ton of titles, or you could be using it more frequently than how you should.

Those are the most common reasons why your device isnt successfully connecting to the network.

Do note, though, that there are other reasons besides all these theyre just the most common ones that have been reported.

Wifi Of Tcl TV Doesnt Turn On

At the initial point of most WiFi problems is the issue of this characteristic that it is not simply turning on. This can be very irritating because turning the WiFi on is something that should be very simple.

If you are going through trouble with turning on wifi, we will go through the same steps to connect things to the TCL TV.

If the WiFi of the TCL TV is not turning on, then press

Home button of your TV remote control > now press the arrow button on the right side and then select the Network > now press again the button of right arrow and then select Wireless this will make the TV start scanning the different networks which are wireless.

If you have found out the name of the wireless network, select that network from the list and then start to put the password in to complete the steps.

Recommended Reading: How Do I Get Showtime On My Smart TV

Updating The Wireless Network Driver

As confirmed by several different users, this particular issue can also occur if youre working with a severely outdated wireless network adapter driver. Miracast needs the correct framework in order to function properly One surefire way of ensuring that Micracast has the infrastructure to bridge the connection is to update your network driver to the latest.

Heres a quick guide on how to do this directly from Device Manager:

Restart Your Smart TV

You May Like: Can I Screen Mirror From iPhone To Samsung TV