Spectrum Customer Service Performance
Having some trouble getting help from Spectrum? Well, you arent alone. Charter Communications , isnt necessarily known for its amazing customer service. And weve got some hard data to back up that claim.
In the most recent Telecommunications Report from the American Customer Index,1 Spectrum ranked 6th place for its internet service and 5th place for its TV service. In both categories, it ranked behind other major players, like AT& T and Verizon.
Charter Spectrum got a score of 64/100 in the TV category and 63/100 in the internet category.
Different Ways To Contacts Spectrum Support
A telephone call to the above number is usually the simplest way to get in touch. However, Spectrum offers a number of other convenient channels as well. You can contact the TWC customer support center in the following ways:
- Go to Spectrum’s Business Support Access page if you are a business customer
Pre-Call Checklist
What Features Come With Contour TV Experience
With an innovative on-screen guide, smart search, voice remote control, access to popular subscription and free apps, and much more, the new Contour is a TV service to experience not just watch. Find your favorite shows and channels quickly by speaking into your remote control. Plus, use your voice remote to easily pull up your Panoramic Wifi password to share with guests and control your Homelife devices like dimming the lights for movie night. Learn more by exploring the .
Recommended Reading: What Is The Best 55 Inch TV
Troubleshooting Spectrum Internet Issues
In the last couple years, as many of us have transferred to working from home , internet issues have gone from an annoyance to a serious problem. Hopefully we can help you get back online quickly.
The first thing you should do when experiencing internet issues with Spectrum internet is check for an outage. You can see if theres a network-wide problem in your area using Spectrums website. If theres no outage, try some of the tips outlined below.
Spectrum doesnt always advertise this, but many low-income families are eligible for a reduced rate on their internet plans. Check out Charter Spectrums website to learn more about the Affordability Connectivity Program and the Spectrum Internet Assist program.
Merger With Metropcs Communications
On October 3, 2012, MetroPCS Communications reached an agreement to merge with T-Mobile USA. MetroPCS shareholders would hold a 26% stake in the company formed after the merger, which retained the T-Mobile brand. While the new company was still the fourth-largest carrier in the United States , the acquisition gave T-Mobile access to more spectrum and financial resources to maintain competitiveness and expand its LTE network. The merger between T-Mobile USA Inc. and MetroPCS was officially approved by MetroPCS shareholders on April 24, 2013. The deal was structured as a reverse takeover the combined company went public on the New York Stock Exchange as TMUS and became T-Mobile U.S. Inc. on May 1, 2013. The merger agreement gave Deutsche Telekom the option to sell its 72% stake in the company formed by the merger and valued at around $14.2 billion to a third party before the end of the 18-month lock-up period.
Also Check: How To Connect To Hotel TV
List Of Currently Available Shows
- LAs Finest A spin-off of the movie Bad Boys II. The action series stars Gabrielle Union as LAPD Detective Sydney Syd Burnet, and Jessica Alba as her LAPD partner Nancy McKenna .
- Mad About You Helen Hunt and Paul Reiser reprise their roles of Jamie and Paul Buchman in this sequel to their hit 1990s sitcom .
- Curfew This is a UK import series. Its set in the near future after a deadly virus causes the government to impose a 12-hour total curfew at night. A group of drivers decides to compete in an illegal street race. The winner will be able to be free of government control .
- Manhunt: Deadly Games A docudrama centering on the search for the man responsible for the 1996 Olympic bombing in Atlanta .
- Temple This is another UK import series. It stars Mark Strong as a doctor who performs surgery in an illegal clinic in the London Underground .
- Paradise Lost A gothic drama set in a small Mississippi town, centering on a family that moves there, as they quickly uncover major secrets .
- Side Games A Spanish-language drama about a professional soccer team .
- The Bite Previously known as The Second Wave, this is a six-episode series set in New York City. A deadlier version of the current coronavirus is spreading and forcing its residents to deal with the possible end of the world. This show stars Audra McDonald and Taylor Schilling.
More Spectrum Phone Numbers
Spectrum provides specific toll-free customer service numbers for your specific issue, including:
To Start or Customize Spectrum Internet, TV, or Voice PlanMondayFriday: 8:00 a.m.10:00 p.m. ET
TV, Internet, and Home Phone Questions
Recommended: Use our How to Get a Toll-Free Number guide to get your own business phone number or create your own business phone number using our Vanity Phone Number Generator.
Don’t Miss: How To Connect Vizio TV To The Internet
How To Return Spectrum Equipment
An often overlooked, but vital part of cancelling service with Spectrum is returning your Spectrum equipment. That includes things like Spectrum Modems, Spectrum Cable Boxes, or Spectrum DVRs. If you forget to return your equipment, Spectrum will charge you for it. And they wonât charge you $10/mo, theyâll charge for the full replacement cost of the equipment. Since they get to decide what the replacement cost is, they can say itâs hundreds of dollars. As we mentioned in our Comcast article, cable companies like Spectrum would much rather get you to pay them the full replacement cost than get that worn out remote back from you.
Before you hang up with Spectrum, ask what equipment you need to return to them. If you have internet only, thatâs most likely to be a modem If you have television service, itâs likely youâve got a cable box or a DVR. The Spectrum representative will have a list of the equipment that youâre renting from them. And donât forget to ask for serial numbers so you can make sure youâre returning the correct equipment! We canât reiterate it enough, but itâs one of cable companiesâ favorite tricks to charge heavily for unreturned equipment on the account.
Hand Off A Facetime Call To Another Device
All devices must be using iOS 16, iPadOS 16.1, macOS Ventura, or later
You can move FaceTime calls seamlessly from your iPhone to your Mac or iPad, and vice versa. When you hand off a call, your connected Bluetooth headset transitions to the new device simultaneously.
iPadOS 16.1 and macOS Ventura coming in October
You May Like: How To Make Firestick Remote Control TV
Stay Firm And Be Friendly
The Golden Rule of Cancelling: however you treat the reprsentative when cancelling will be exactly how they treat you. Be nice!
We discussed this a little bit during the last section, but Spectrum will do anything and everything they can to stop you from cancelling, or even just to slow you down.
Here are just a few of the things they might offer: help transferring your service to your new address, a better price, maybe even a premium channel or a promise to boost your internet speed. Be especially careful when they try to get you to sign a contract , to keep the service . If you agree to that contract, you might be trapped with that service for another year or two! Donât fall for it! Be friendly, but firm. Tell them youâre only looking to cancel your service and you arenât interested in any offers.
The Spectrum representative youâre speaking with is very important to cancelling successfully. If the representative makes a âmistakeâ, you may find that your service never ends up being cancelled at all! Or, if youâre trying to schedule the service to be cancelled in the future, they might âaccidentallyâ cancel your service on the spot . In our experience, the friendlier you are, the fewer âmistakesâ happen. Youâll be able to get your service cancelled on the day that you want, with no âaccidents.
Spectrum Cable Services Faq’s
The channel listings and Spectrum TV Choice Package details will get you a variety of programming options. In addition to educational channels, Spectrums News 1 Channel, Music Choice Channels, you get to choose 15 channels of your choice from a list of 60. All of this under $29.99 per month. Plus access to many other exciting features and add-ons.
It is the freedom to watch your favorite shows and movies even when on the go. Spectrum TV Stream allows you to watch On Demand content. The package comes for as low as $19.99 per month. With an option to access over eighty channel apps, the bundling options will excite you.
You can choose from a variety of Cable TV packages when it comes to Spectrum. The packages start at $49.99 per month. By subscribing to any of the three plans you get access to HDTV channels, thousands of On Demand shows and movies and many more features.
You have the option of opting for a Spectrum TV service alone or bundle it with any of the other services that Spectrum bundle offers. The standalone Spectrum TV service starts at $49.99 per month . However, if you opt for a 2-in-1 or 3-in-1 plan, the prices will vary.
Recommended Reading: How To Connect Your Phone To Smart TV
What Issues Are Resolvable Via A Spectrum Cable Customer Service Call
As is true of most cable and Internet companies, most issues can be resolved with a call to customer service. These issues include basic troubleshooting and technical support, questions about service and product features, technician appointment setting and transferring service to a new address. Billing issues are also easily addressed over the phone.
What can’t be addressed over the phone are those issues that require dealing with physical equipment: Technician visits are often necessary to handle those concerns. There are also situations in which customers must physically return devices to the cable company: An agent can authorize these returns or schedule a technician visit, but cannot immediately resolve the problem.
Radio Frequency Spectrum Chart
T-Mobile has used the term “Hotspot” to represent various products and technologies.
Wi-Fi network
The company operates a nationwide Wi-Fi Internet access network under the T-Mobile HotSpots brand. The T-Mobile HotSpots network consists of thousands of Wi-Fi access points installed in businesses, hotels, and airports throughout the U.S.
The T-Mobile HotSpot service offers access to a nationwide network of approximately 8,350 access points, installed in venues such as Starbucks coffeehouses, FedEx Office Office and Print Centers, Hyatt hotels and resorts, Red Roof Inns, Sofitel hotels, hotels, the airline clubs of American Airlines, Delta Air Lines and United Airlines, as well as airports.
The T-Mobile HotSpots network can be traced to the company’s 2002 purchase of bankrupt wireless ISPMobileStar, which began building its network in 1998. After completing the purchase, the company expanded the network into 400 Borders bookstores, as well as 100 of the most-frequented airport clubs and lounges operated by American Airlines, Delta Air Lines, and United Airlines.
On September 14, 2014, T-Mobile partnered up with GoGo to provide free texting on airplanes for its customers. GoGo services are provided on Delta Air Lines, American Airlines, United Airlines and Alaska Airlines.
Wi-Fi network
Also Check: What Is The Most Popular TV Show
For Quick Answers And Instant Solutions
Spectrum Customer Support representatives do their best to assist you and resolve any service issues you may have. However, it always helps if you have a few things on hand to keep things smooth and speed up the process. Before you , make sure you have the following information ready:
- Your Spectrum Account Number . You can find it on a recent bill or on Spectrum.net
- The phone number associated with your account. This helps confirm your identity
- Your Social Security Numbers last 4 digits. This may help with additional identity confirmation
- Your exact service or billing address
- Paper and pen to take notes with
How Do I Reach A Live Agent At Spectrum
Robots may take over the world one day, but, if automated customer service calls are any indication, they still have a long way to go. Most of us still prefer to speak with a real live human when were having an issue with our Wi-Fi network, phone, TV, or other service.
The easiest ways for Spectrum customers to reach a human customer service agent are through the phone or online chat options listed above. You will have to go through some automated questions before a live agent gets on. But that part will go pretty quickly as long as you have your account number and other important information available beforehand.
Read Also: How To Get Amazon TV
Spectrum Customer Support A Through Guide To Reach An Agent
Got a query related to bill payment? Want to bundle spectrum services? Or you are simply looking for general or technical support, in any case, Spectrum Customer Service is at your service! The friendly representatives are eager to help stray customers who are desperate for help. This guide explains everything theres to know about customer care and ways to reach out to an agent.
How Do Consumers Feel About Their Calls To Spectrum Cable
Research into online and offline reports from Spectrum Cable customers shows mixed feelings about the level of customer support that Spectrum offers. Many callers complain of long wait times as well as difficulty getting satisfactory responses to requests for customer service. Another complaint that is typical of the cable industry is confusion over rates: Some callers feel that they are charged inconsistent amounts for their service packages.
It should be noted, however, that many customers also state that they are happy with the level of phone-based service that they’ve received.
Recommended Reading: What Was The First TV
Spatial Audio In Facetime
Spatial Audio in FaceTime makes it sound like your friends and family are in the room with you. Their voices are spread out and sound like they’re coming from the direction in which each person is positioned on the screen, helping conversations flow more naturally.
Spatial Audio is supported on these devices: iPhone XR, iPhone XS models and later, iPad and later, all iPad Pro 11-inch models, iPad Pro 12.9-inch and later, iPad Air and later, and iPad mini and later.
Spectrum Customer Service Phone Number
To reach an agent by phone, visit Spectrum and click or tap on the Contact Us link at the bottom of the page. Scroll down on the following page to see two numbers you can call: one for internet, TV, and home phone services, and one for Spectrum Mobile.
However, you wont reach an agent immediately. You must navigate a few automated menus first, so be sure to say representative right away. The system will then ask what your call is about to send you to the correct department.
Spectrums customer service phone line and online Chat With Us tool are available 24/7.
Don’t Miss: How To Turn Down Volume On Vizio TV Without Remote
How Do I Pay My Spectrum Bill
Do you find it hard to keep track of billing dates? Do you have a fast-paced day that leaves very little time to manage personal chores like paying bills? Dont worry! Spectrum lets you pay your bills in 6 convenient ways.
Pay Online
Head over to the official website and login to your Spectrum customer account. Locate the billing section, and select the Make a Payment option. You should easily be able to pay in just a few minutes.
Pay by Phone
Not too tech savvy? Just pick up the phone and call a Spectrum customer service agent. Ask to be connected to the billing department. Pay your bills over the phone conveniently and securely.
Pay via The App
Got a smartphone? Use it to download the My Spectrum App. Login to the App using your customer credentials, tap on the Billing tab and select Make Payment to instantly make a secure payment.
Pay in Store
Prefer the old school approach? Use the store locator to find the closest physical store location. Walk in during business hours and make a payment in person. You wont even need to pay a processing fee!
Pay by Mail
Snail mail is slower, but it pays your bills just as effectively. Check your recent bills to locate the providers mailing address, and send in a money order or check. But dont risk sending cash!
Spectrum AutoPay
Cant be bothered to keep track of dates? You can always use the My Spectrum App to set up AutoPay. This lets you make convenient automatic payments each month for the most recent billing cycle.
Our Editor’s Notes On Spectrum’s Phone
Spectrum Cable is a cable, phone, and Internet provider to both business and residential accounts that provides phone service, broadband Internet and cable television to both residential and business customers. As a large company that has been in business a long time, it isn’t surprising that Spectrum Cable gets lots of calls for customer service every day.
Also Check: What’s The Best Live TV Streaming Service
Stay Connected When Youre Away From Your Phone
Apple Watch Series 8, Apple Watch SE, and Apple Watch Ultra cellular models with an active service plan allow you to make calls, send texts, and so much more all without your iPhone. With International roaming, make calls, send texts, stream music, and get help in an emergency in many of the places your travels take you.1 You can complete a call to emergency services even when youre traveling abroad just by pressing and holding the side button.2 And now with Family Setup, members of your family who dont own an iPhone can use Apple Watch.